Change or Cancel Order

Cancellation & Exchange Policy

At PaynaStore, we understand that circumstances may change after making a purchase. To provide you with flexibility, we offer a Cancellation & Exchange Policy that ensures your satisfaction. Please take note of the following guidelines:

Cancellation:

You have a 4-hour window after purchase to request an order cancellation. If you decide to cancel your order within this time frame, simply submit a cancellation request here, and we will process your refund to the original payment method. After the 4-hour period, PaynaStore cannot support order cancellations as our team begins processing your order promptly.

Exchange:

We also understand that sometimes, a different choice might be more suitable for you. You have a 12-hour window from the time of payment to request an exchange for the product you’ve ordered. If you wish to exchange your product for another, please reach out to our Customer Support Team within this time frame. We will guide you through the exchange process and assist in finding the right alternative for you.

These terms encompass our Cancellation & Exchange Policy. Should you have further inquiries or require guidance, please don’t hesitate to contact our Customer Support Team. We are here to provide swift responses and assistance to ensure your shopping experience with PaynaStore is exceptional. Your satisfaction is our priority.

Warm Regards,

Kelly

Customer Service Representative

PaynaStore