Don’t love it? We’ll fix it. For free. Return Policy
Dear Valued Customer,
Thank you for your patronage at Payna Store! Your satisfaction is of paramount importance to us, and we have devised a comprehensive return policy to ensure that your shopping experience is seamless and hassle-free. Kindly review the following guidelines to acquaint yourself with our return process.
Our Commitment to Returns:
At Payna Store, we are dedicated to providing you with an exceptional shopping experience, even when the need for a return arises. To ensure your rights and a smooth process, please acquaint yourself with the following details.
Eligibility for Return:
You have a 14-day window from the date of order receipt to initiate a return request. The item must be in a pristine, new condition, devoid of wear or use, and all tags should remain attached. Return the item with its original packaging intact. Provide a valid receipt or proof of purchase.
Return Process:
To commence a return, kindly reach out to us at [email protected]. Our responsive customer service team will expertly guide you through the return process. Upon approval of your return request, we will furnish you with detailed instructions on the procedure and designated return address. Please be advised that you are responsible for covering the shipping expenses associated with the return. Once we receive the returned product, our thorough inspection typically takes 1-7 business days. Upon successful assessment, a full refund will be initiated to your original payment method.
Returns Not Meeting Eligibility Criteria:
Returns of items that exhibit signs of use, wear, or are lacking their original tags. Items returned without the original packaging. Return requests submitted after the stipulated 14-day return period. Items without a valid receipt or proof of purchase.
Important Points to Note:
Products that have been opened but remain unused are acceptable for return within the designated timeframe. Please ensure you initiate a return request prior to sending the items to our offices; unsolicited returns will not be accepted.
Return Address VN: 188A D. Cong Khi Street, Tan Thoi Nhi Ward, Hoc Mon District, Ho Chi Minh City 700000, Vietnam.
If you have inquiries or need assistance regarding our return policy, feel free to reach out to our diligent customer service team at [email protected]. We are readily available to address your concerns and provide guidance.
Thank you for selecting Payna Store. Your trust and business are greatly appreciated.
Warm Regards,
Kelly Customer Service Representative Payna Store